Hello [FIRST NAME]!
Thank you for contacting customer support! I’m very sorry for the confusion. I do see that you had multiple memberships with INSERTASSOCIATIONHERE. I’ve canceled the additional membership for you today, and also refunded you for the charges, a total of $AMOUNT.
You should receive your refund in 2-6 business days, possibly sooner depending on the speed of your bank.
Please let me know if you have any other questions for me and I hope you have a wonderful day!
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